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Privacy Policy

Last updated: September 30, 2025

1. Introduction

Welcome to Sysmic AI. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy. Please also review our Terms of Service for additional information about your rights and obligations.

2. Information We Collect

Personal Information

We collect personal information you provide directly to us, such as:

  • Name and contact information (email, phone number)
  • Company information and job title
  • Account credentials and profile information
  • Communication preferences

Technical Information

We automatically collect certain technical information, including:

  • IP address and device information
  • Browser type and version
  • Operating system and platform
  • Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices and support messages
  • Communicate with you about products, services, and events
  • Monitor and analyze usage patterns and trends
  • Detect, investigate, and prevent fraudulent activities
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your explicit consent
  • To trusted service providers who assist us in operating our services
  • To comply with legal requirements or protect our rights
  • In connection with a business transaction (merger, acquisition, etc.)
  • To protect the safety of our users or the public

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training on data protection practices.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of your personal information
  • Rectify inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict or object to processing of your information
  • Data portability
  • Withdraw consent at any time

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyze website traffic, personalize content, and remember your preferences. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Sysmic AI Team

Email: support@sysmic.ai

For service-related terms and conditions, please refer to our Terms of Service.