1. Acceptance of Terms
By accessing or using Sysmic AI services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the service. These Terms apply to all visitors, users, and others who access or use the service. Please also review our Privacy Policy, which describes how we collect and use your information.
2. Description of Service
Sysmic AI provides an AI-powered infrastructure management platform that offers:
- Autonomous infrastructure operations and monitoring
- Multi-cloud and on-premises resource management
- AI-driven cost optimization and analytics
- Infrastructure as code capabilities
- Automated deployment and scaling solutions
- Security compliance and vulnerability management
- Real-time monitoring and alerting systems
3. User Accounts and Registration
Account Creation
To access certain features of our service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
Account Security
You are responsible for safeguarding the password and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
4. Acceptable Use Policy
You agree not to use the service to:
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Distribute malware, viruses, or other harmful code
- Attempt to gain unauthorized access to systems or data
- Interfere with or disrupt the service or servers
- Use the service for any illegal or unauthorized purpose
- Reverse engineer, decompile, or disassemble any part of the service
- Resell or redistribute the service without authorization
5. Subscription and Billing
Subscription Plans
Our service is offered through various subscription plans. By subscribing, you agree to pay all applicable fees as described in your chosen plan. Subscription fees are billed in advance on a recurring basis according to your billing cycle.
Payment and Refunds
All fees are non-refundable except as required by law or as specifically stated in these Terms. You authorize us to charge your payment method for all fees owed. If payment fails, we may suspend or terminate your access to the service.
6. Data and Privacy
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. You retain ownership of your data, and we implement appropriate security measures to protect it. You grant us a limited license to use your data solely to provide and improve our services.
7. Intellectual Property Rights
Our Rights
The service and its original content, features, and functionality are owned by Sysmic AI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Your Rights
You retain all rights to your content and data. By using our service, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your content solely to provide the service.
8. Service Availability and Support
We strive to maintain high service availability but cannot guarantee uninterrupted access. We may temporarily suspend the service for maintenance, updates, or other operational reasons. Support is provided according to your subscription plan and our support policies.
9. Limitation of Liability
To the maximum extent permitted by law, Sysmic AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses, resulting from your use of the service.
10. Indemnification
You agree to defend, indemnify, and hold harmless Sysmic AI from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the service or violation of these Terms.
11. Termination
We may terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
You may terminate your account at any time by contacting us. Upon termination, your right to use the service will cease immediately, and we may delete your account and data.
12. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the jurisdiction where Sysmic AI is incorporated. Any disputes arising from these Terms or your use of the service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on our website and updating the "Last updated" date. Your continued use of the service after such changes constitutes acceptance of the updated Terms.
14. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be replaced with a valid provision that most closely approximates the intent of the original provision.
15. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Sysmic AI Legal Team
Email: legal@sysmic.ai
Support: support@sysmic.ai
For privacy-related inquiries, please refer to our Privacy Policy.